PRIVACY POLICY

1. INTRODUCTION

BCHK Medical Group Limited (BCHK Medical Group Limited or hereinafter referred to as “us”, “our” or “we”) highly respects your privacy, and is fully committed to protecting the privacy, confidentiality and security of the personal data you provided to us or we collected about you when you use our website, software applications available on computers and mobile devices that include a link to this Privacy Policy, social media pages that we control as well as when you provided your information on the telephone or in person (collectively referred to as the “Sites”).

This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. You may be asked to consent to the terms of this Privacy Policy when making a booking or registering for a seminar and so forth otherwise corresponding with us via the Sites, and as required by the applicable law of the Personal Data Privacy Ordinance (Cap. 286). Otherwise your continued use of the Sites will constitute your deemed consent to the terms of this Privacy Policy.

2.1 PURPOSES OF COLLECTION

When using our Sites, you may voluntarily provide certain information about yourself or others, such as when you make a booking. We may thus collect Personal Information, i.e. information that identifies you or relates to you as an identifiable person that you may provide through the Sites about yourself or others. The personal data may be used by us for one or more of the following purposes:

a. Processing, fulfilling, checking and recording of booking-related and service-related matters you enquire, register or make with us, including locating bookings, verification and updating of records;

b. Contacting you for confirmations after bookings and services are made or after you sign up for seminars and so forth with us, including sending you emails or messages relating to the bookings and seminars and so forth;

c. Sending you communications such as surveys and seminars and so forth if you choose to receive such communications;

d. Responding to your enquiries, complaints and other communications, including inviting you to conduct statistical or demographic analyses; and

e. Providing for the safety and security of our clients and staff, and meeting the legal and regulatory compliance requirements, and for compliance with procedures as required by the Personal Data Privacy Ordinance (Cap. 486) and other legitimate purposes.

2.2 PERSONAL INFORMATION WE COLLECT

The provision of personal data is voluntary and we collect and process your personal data with your consent. However, if you do not provide sufficient information or in the event that you do not provide the information, we may not be able to help you further in processing our services. The information may include the following —

  • Name, date of birth and Passport/HKID numbers;

  • Postal address; email addressee(s); social media account numbers and IP addressee(s);

  • Telephone and/or mobile telephone numbers;

  • Emergency contact person(s) and contact numbers;

  • Allergy information (if known);

  • Credit or debit card numbers, expiration date and security code;

  • Demographic information (gender and preferred language).

You may also indicate your preference for receiving communications from us.

2.3 CLASS OF TRANSFEREES

The personal data you provided will be made available to persons employed by us and engaged by us (relating to the purposes identified in (a) to (e) above only when needed). Apart from this, they may also be transferred or disclosed to government bureaux/departments, other organisations or other persons where you have given your prescribed consent to such disclosure, or where such disclosure is authorised or required under the law or court order applicable to Hong Kong.

2.4 AUTOMATICALLY COLLECTED INFORMATION

Our website and/or related social media pages collect statistical information about users to ensure a welcoming and accessible platform.

For this purpose, we may track your movement within the website, the pages from which you were referred, access time and browser types. We only use the information in aggregate and typically do not link it to you

personally. We may use tracking technologies to collect, store and sometimes track information for statistical purposes and for improving the services we provide, including using it to evaluate and improve our website.

For example, to gauge the effectiveness of our website and related social media pages, and to analyze site traffic and understand the users’ needs, our web server may recognize and automatically log a visitor’s domain name, the webpage from which a visitor enters our website, which pages a visitor visits and for how long, and the visitor’s IP address. We also collect and store information automatically using cookies and similar technology - please review our Cookie Policy for more information on these tools and your choices.

3. SECURITY

We use reasonable technical, administrative and physical features to protect Personal Information contained in our system against misuse, loss or alteration. While we strive to protect your Personal Information, we however cannot guarantee its absolute security. For example, we cannot enforce or control the security of the computers, electronic devices, or electronic communication method you use to send emails and submit Personal Information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you utilize will provide adequate security for communicating with us. We are not responsible for the disclosure or interruption of your Personal Information before we receive it.

4. WITHDRAWING YOUR CONSENT

You do not have to provide us with your Personal Information. However, if you choose not to provide certain Personal Information we request and/or require consent to its use and disclosure, you will still be able to visit our Sites but you may be unable to access certain options or services and we may not, as a result, be able to fulfill your booking.

We offer you the choice of how you would like to receive communications from us. You may opt-out of receiving the communications by clicking on the opt-out section or changing your account settings to remove you from the lists.

5. THIRD PARTY LINKS

We may permit third parties to link to our Sites or to post a link to their site on ours. We however do not endorse these sites and are not responsible for other sites or their privacy practices. We do not assume responsibility or liability of any nature whatever for the activities conducted or information contained in the third party websites.

6. ACCESS TO PERSONAL DATA

You have a right of access and correction with respect to personal data provided to us. Request for access or correction of personal data should be made in writing by email to info@allunamedical.com or by post to BCHK MedicaL Group Limited, Suite 2015A, 20/F, Hang Lung Centre, 2-20 Paterson Street, Causeway Bay, Hong Kong (Attn: Access to Personal Data).

7. ENQUIRIES

Please feel free to contact us if you have any questions concerning the above. You may contact us by email to info@allunamedical.com or by post to BCHK Medical Group Limited, Suite 2015A, 20/F, Hang Lung Centre, 2-20 Paterson Street, Causeway Bay, Hong Kong (Attn: Legal Privacy).

8. COOKIES POLICY

We use cookies to improve your experience on our website. You can find out more below about what cookies are and how to switch them off. You can indicate your acceptance to our use of cookies in accordance with this Privacy Policy by clicking “OK” in the appropriate place on the banner that appears on the website or continuing to use the Sites after the banner has been shown. However, please note that if you do not click “Accept” but continue to browse the website, you will be deemed to have accepted our use of cookies (and what we use them for) in accordance with this Privacy Policy.

What are cookies?

A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. The text file is then sent back to the server each time your browser requests a page from the server. This enables us to operate the website more effectively and load the website so that it reflects your preferences, based on your previous browsing on the website as well as keywords we may be able to gather from URLs of other webpages from which you accessed the website.

What cookies do we use?

When you visit our website, the following types of cookies may be downloaded to your device —

  • Analytical and performance cookies
    We may use analytics service providers for website traffic analysis and reporting. This helps us to improve the way our website works.

  • Targeting cookies
    These cookies record the users’ visit to the website, the pages the users have visited and the links the users have followed to other websites. We work with technology partners to support our website and to provide the users with relevant information about the services of our website. If you are not happy for this, please see the section titled “How do I turn cookies off” below.

  • Functionality cookies
    We may use functional cookies that allow us to remember choices the users have made on the website so as to provide the users with a more enhanced user experience.

  • Strictly necessary cookies
    There are cookies that are required for the administration and operation of our website. Some cookies that we use are necessary for our website to function properly and to enable the users to move around the site and use its features.

  • Third party cookies
    We use buttons to allow people to share our website. We also use Facebook to power some of the chat functionality on the website. When we include these social “plugins”, it gives those other sites the flexibility to use their own cookies. They cannot read any cookies we set from our website and we cannot read any cookies they set but it lets them do the same kind of traffic measuring that we do on our website and it also lets them know whether the user is logged into their site.

How do I turn cookies off?

If you do not wish us to install cookies or you do not agree with how use these cookies, you can change the settings on your internet browser to reject them. For more information, please consult the “Help” section of your browser or visit www.aboutcookies.org, www.allaboutcookies.org or http://optout.aboutads.info/#/. Please however note that if you set your browser to reject cookies, you may not be able to use all of the features on our website.

Last updated 2 February 2023.